Job Title: Key Account Manager
Location: Mumbai
Terms: Full-time
About the Role:
We are seeking a Key Account Manager (KAM) with expertise in B2B sales and client relationship management, combined with strong technical/industry knowledge of alloys and metals. The KAM will be responsible for managing and growing strategic accounts, including large industrial buyers in jewelry, electronics, aerospace, automotive, and medical device industries. This role requires strong commercial acumen, technical understanding, and the ability to build long-term customer partnerships.
Responsibilities:
· Account Management
Act as the primary point of contact for assigned key clients (e.g., jewelry manufacturers, medical device companies, electronics firms).
Build and maintain trusted relationships with decision-makers and technical stakeholders.
Ensure consistent communication and timely resolution of client queries.
· Business Development
Identify opportunities for cross-selling and upselling alloy products and services.
Achieve revenue, margin, and growth targets from key accounts.
Negotiate contracts, pricing, and delivery schedules for mutually beneficial outcomes.
· Technical & Product Understanding
Work with R&D and production teams to provide tailored alloy solutions.
Translate customer requirements into technical specifications.
Stay updated on metallurgy, alloy trends, compliance requirements, and applications.
· Market & Industry Insights
Monitor competitor activities, pricing trends, and regulatory developments in precious metals.
Share insights with management to support business strategy.
· Cross-Functional Collaboration
Coordinate with production, supply chain, and quality teams to ensure smooth order execution.
Provide accurate sales forecasts and demand planning inputs.
Candidate Requirements:
· Bachelor’s degree in Metallurgy, Materials Science, Engineering, or Business (MBA preferred).
· 5–10 years of experience in B2B sales/account management; experience in metals, alloys, chemicals, or specialty manufacturing preferred.
· Proven track record of achieving revenue and growth targets.
· Strong negotiation, stakeholder management, and relationship-building skills.
· Knowledge of precious metals market dynamics (pricing, sourcing, compliance, hedging) is an advantage.
Skills and Competencies:
· Commercial acumen – understanding of pricing, contracts, margins, and growth.
· Technical curiosity – ability to understand alloys, specifications, and client applications.
· Relationship management – engaging with CXOs, procurement heads, and technical experts.
· Strategic thinking – identifying growth opportunities and building long-term partnerships.
· Problem-solving & solution orientation – addressing client issues effectively.
· Strong communication and presentation skills.
· Resilience and negotiation capability to handle pricing pressures and long B2B sales cycles